This programme was delivered to officers at DSP and SSP level, who lead others in demanding and high-stakes situations where composure and sound judgment are essential. The session explored emotional intelligence as a vital leadership capability, helping officers understand how emotions arise, how they influence thinking and behaviour, and how they can be managed constructively, especially under pressure and in difficult circumstances.
Through discussion, reflection and practical exercises, participants examined self-awareness, self-regulation and empathy, and considered how these qualities improve decision-making, communication and relationships with both their teams and the public. They developed practical techniques for staying calm and clear-headed in challenging moments. The programme left officers with a deeper understanding of themselves and valuable tools for leading with emotional maturity and strength.